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Delivery Information

Delivery Options

All orders originate from Netherlands.

**All STANDARD AIRMAIL, POSTNL TRACKED and POSTNL STEALTH shipments ** are shipped by Post.NL. We regularly take orders from all over the world, and we strongly suggest that shoppers from Australia pay very close attention to our guidelines below – we reserve the right to amend this at any time.

When your order is received and paid for before 12:00pm (GMT+1), we can pack it and dispatch it on a ‘same day’ basis. If you miss this cut-off point, then we cannot guarantee that your order will be dispatched the same day, but we will do our best. We have been known to leave for our shipping run 30-60 minutes later, so there is no harm in getting in touch. No orders are shipped on Saturday or Sunday or on bank holidays.

 

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Service Announcement:

Unfortunately, we are currently unable to ship to the United Kingdom (UK) the United States (USA) or Austria (AT) and will remain so for the foreseeable future.

Kindly note that we no longer have the UPS shipping option, but you can consider the DPD shipping option (available only to EU countries).

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Postage Services (Netherlands orders only)

 

**Free tracked shipping is available to all orders shipping within netherlands**

Post.NL Track & Trace

  • Cost €free!
  • Fully tracked
  • Proof of posting
  • 99% of orders arrive the next working day

 

Shipping for international orders

Post.NL Standard:

  • Cost €4.99
  • No tracking is available with this service
  • Delivery is NOT guaranteed
  • EU orders take 2-4 working days to arrive
  • Non-EU orders take an average of 7 working days to arrive
  • No insurance is provided, and therefore no re-ships are offered with this method. As always, if you are concerned then you need to select a tracked or insured method. If you select this shipping method and your order does not arrive we will not re-ship the order. You MUST select an alternative shipping option if you are concerned with orders going missing in the post

Post.NL Track & Trace (Special Tracked Rate)

  • Cost €4.49
  • Fully tracked
  • Proof of posting
  • Available for most countries within the EU
  • 99% of orders arrive within 2-4 working days

Post.NL Tracked Stealth (Selected Countries Only)

  • Cost 24.99
  • Trackable service
  • Covers, Australia, Switzerland, Finland, Denmark, Norway, Sweden, Canada, (France, Italy 13.99)
  • Packages take an average of 5-7 working day
  • Shipped on Wednesdays and Fridays

 DPD Standard

  • Cost €14.99
  • DPD home service is available
  • Deliveries are made from Monday to Saturday
  • On the day of delivery, DPD will inform the addressee of the one-hour time slot within which the courier will be at the door. You can also give the courier alternative delivery instructions. If you’re not home, DPD will try to deliver the parcel to your neighbour or the nearest Pickup parcelshop. Then you can collect it at a time that suits you.
  • Use DPD's own online calculator to estimate shipping times
  • Reshipping for tracked parcels is available

 

General Shipping Information

Shipping Deadlines - To guarantee your order is shipped the same day you must place the order before 12:00 (CET) -  You may still get your order shipped up to 13:00 (CET) as this is the daily cut-off time for all services, but it is not a guarantee.

Delivery Timescales - As per official information from Post.NL, most services should arrive within 2-4 working days to most countries in the E.U. This timeframe is subject to change over Christmas, Easter and peak shopping periods, and we take no responsibility for delays that are caused by extreme weather conditions. Ultimately, from customer feedback we can advise that DPD, or for outside of EU customers POSTNL Stealth is the quickest and safest shipping option.

Tracking details – If a tracking number is available, this will usually be provided to you automatically via email by the shipping service we have used to ship your order.

Re-shipping of lost orders – At least one single re-ship of orders is available (except for Sweden customers), provided that you have chosen a tracked or insured option (excl. the post.nl tracked option). We make no exceptions to this rule, and so it is vital that you choose a tracked method of shipping if you want full peace of mind. If you choose an uninsured method then we will not re-ship the order. It's that simple. We will re-ship your order after 14 working days for EU destinations and after 28 working days for all other destinations. The exception to this is when the tracking information shows the package in a 'customs' type status. In that case we will not re-ship your order. If a package is returned to us i.e. if it did not reach its intended destination, we may be in a position to issue a refund (minus any shipping costs that have been incurred) See ‘Returns’ page for more info.

Customs and labelling information – It is ultimately your own responsibility to do any applicable research to find out whether or not your intended chemicals will successfully pass through customs in your country – quite simply you need to have a clear idea of your nation’s designation about what is acceptable and unacceptable. A chemical’s ‘legal’ status does not always mean that it will be allowed by customs to enter your country, and this is why you must find out this vital information before ordering. We make this information clear in this section of our website because if there are any issues with customs and the package is seized, we do not offer a re-ship or a refund – once again there are no exceptions to this rule.

If you have any questions or special requests relating to shipping your order, please submit a ticket via our helpdesk and one of our agents will reply to you as soon as they can - it’s always worth asking us if there is anything in particular you have in mind.

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