Information de paiement

We are unable to accept PayPal as a form of payment, selling research chemicals is a breach of Paypal’s Terms & Conditions. Therefore, we are not authorised to use them as a payment partner.

Your bank’s security protocols may have flagged our website as being ‘potentially fraudulent’ due to the nature of our business. If this is the case, all that you will need to do is call and inform them that you are happy for payments to be processed by us from that point forward. 

If for some reason this is stll an issue for you you can check out our other payment options here,  

https://chemicalplanet.net/payment-info

Usually this means that your bank has not authorized the transaction yet. All you should need to do here is contact your bank and ask them to authorize it. After you have done this once, you should not need to do this again as the bank will now know that it is a trusted payee.

Unfortunately AlterCards (our card payment gateway) will not allow card payments to be made from certain countries including the USA, Canada, Australia and New Zealand. If you would like to make a purchase from these countries, please use Western Union or Bank Transfer as an alternative – these should be usable without any problems. 

International bank wire payments usually take between 2-5 working days, and often when payments are made within the European Union they can arrive faster within one working day. We highly recommend using Transferwise.com or currenciesdirect.com for making bank transfers – they are both brilliant services for transferring money internationally as they bypass the usual fees that are charged by banking institutions. You can also send same day international bank transfers which your bank will usually charge you a fee for.

Example: Sending €100 through your bank will cost you in the region of €15 – €35  in additional fees, depending upon who you bank with, the country that you are sending the funds from and the currency exchange rate. Sending money using Transferwise r currencies direct will probably only cost you about €5 – €8, and sometimes this fee is even lower! Try them out and let us know what you think – many customers have been delighted with the incredible amount of money that they have saved by using these services, and so we are recommending them to you!

Comparison: Transferwise seems to be the best solution for payments up to about 500 euro, for payments over that we think that Currencies Direct is the better solution. 

Western Union transfers usually take 2-3 days – however this can vary depending upon your location. We only accept Western Union transfes direct to our bank account. We DO NOT pick up from western union locations. You can send money direct to our bank account via Western Union’s online services.

UPDATE: Western union payments are taking considerably longer tranfer to out account at the moment, sometimes between 7-10 days. We are unsure why this is but please be sure that as soon as we have received the payment we will ship your order to you. 

Thank you for your patinece when you using this service. If you do want to find a faster service then please check out our payments page where you can find alternative solutions. 

https://chemicalplanet.net/payment-info

No, your shipping address will be correct, it is just that the merchant gateway do not always show the full address. Be assured that the address you provided us with is the address your order will be shipped to so please ignore what it says in the email from the merchnant gateway.

If you want to double check your shipping address after you have placed an order you can do so by clicking on the order number from within your Order history page when logged in to your account, this will open up to the order showing you all information from your order.

If you find that the address provided and the address showing are infact different please do not hesitate to contact us via our contact form using the link below and one of our representatives will be able to help you. 

https://chemicalplanet.net/contact

Blockchain is an online anonymous crypto currency platform, and using this system is the fastest way that a transaction can be made from outside the Netherlands – payments made through bitcoin are received in our account instantly (99% of the time!).

In order to use Blockchain, you must first convert your own local currency to the bitcoin equivalent. There are numerous websites that offer simple methods of converting to Blockchain, and we advise you to take some time for your own research to find the best currency converter and the most attractive rates of exchange.

Please read our how to guide for a complete introduction and walk through for using bitcoin as a payment method. Once you start using it we guarantee you will have no regrets and will never look back. Welcome to the 21st century’s game changing currency of the future.

How to Guide:

1. At the Check out you will be provided with a payment address that will consist of letters and numbers that seem random. This needs to be copied toyour clipboard. 
2. Open up the secure platform you have decided to store you crypto currencie on. 
3. You will need to find the payment section of your seceted platform. 
4. Add the address to the payment section usually shown as 'payment address' please also be sure to cover the transaction fees, these are usally shown when making the payment. 
5. Once you have sent this you should usaully receive a confirmation via e-mail.
6. Your order will autmatically update on the website and if the payment is all ok the order wil be shipped within 24 hours on business days. (Mnday to Friday)
   
   
   

You have not been given a tracking number usually because you have selected one of the cheaper shipping options which do not come with tracking.

Please check which delivery method you selected if it is Airmail (no tracking, No insurance) Then no tracking can be provided for this, before contacting us we ask that you just check this first as this will usually be why you didn’t get a tracking number.

Tracking numbers are sent out automatically by the courier companies so please be patient and wait to receive that email from them any time between 15:00 and 17:00.

If by the next working day of your order being shipped you have still not received your tracker - please first check you account as the tracker should be attached to your order there. Then if this does not work please contact our customer support via the contact us page.