Chemical Planet EU offers customers a variety of payment methods.
Credit/debit card payments – We can handle card payments from all countries both online and by telephone call, however we do not accept credit and debit cards for customers ordering from the USA, Canada, Australia and New Zealand. There is no limit to how much you can spend however we reserve the right to place orders on hold and ask for further identification when our fraud screening tools recommends us to do so. Your full cooperation is appreciated in these circumstances. Note: We currently do not have a card payment system in place. We are working on finding a solution to this asap.
For some countries there is also a limit For transactions that are taken by card, and any orders exceeding this limit will need to be topped up by an alternative payment – these include Bitcoin, Western Union, bank transfer and Moneygram (this method will be available in the future). The maximum amount you can spend using your card is €200.
SECURITY INFORMATION: debit or credit card payments with us are both safe and secure at all times – our gateway benefits from 256-bit encrypted SSL. Alongside the common banking regulatory guidelines for processing debit and credit card payments for fraud prevention, third-party security solutions are also implemented – these are 3-D Secure, Verified by Visa and Safepay for Mastercard.
Important: Chemical Planet transactions are expressed as ‘Diff Plan’ on your credit/debit card statements and as 'Different Planet' on your bank statements if you have paid by bank transfer.
Bank Transfer (Dutch payments) – For this method, all bank details are on display when you complete your order – these details are vital for any online or telephone banking service, and your order reference number MUST APPEAR in the bank transfer reference field as this will minimise any delays when we handle your order. Please ONLY use the ORDER NUMBER for your reference.
Bank Transfer (international) – International customers can pay by transferring the full payment to our own bank account – you can find our IBAN number on the checkout page. If you are worried about the fees for this, we can recommend currenciesdirect.com as they come recommended by many of our global clients. Apart from the savings on fees, they also operate with an appealing exchange rate, and their completion time is an industry-leading 24-48 hours. Opening an account is straightforward at currenciesdirect.com. Again, please ONLY use your ORDER NUMBER as the reference when making the transfer. Using anything else as the reference will only cause in delays.
Bitcoin – Bitcoin is probably the best way to pay for an order quickly, securely, and fee free. Bitcoin transactions are fast becoming the preferred method of payment on the internet and if remaining anonymous is important to you i.e. you do not wish to leave a paper trail with your banks then bitcoin payment is absolutely the best way to go. If you are new to bitcoin then please read our information page located here which details exactly what you need to from start to finish to get yourself set up using bitcoin. We promise you once you start using it to make payments online you will not regret it and will never look back We are now also acccepting payments in altcoins such Ethereum, Bitcoin Cash, Doge, Lite, etc etc
Western Union – This is a great way to pay for your research chemicals. In any global location, it should be relatively easy to locate a Western Union agent or office, and the funds are ready for us within just a few minutes from the majority of worldwide areas – this is always subject to any necessary checks being made. Western Union can also handle transactions through their website, but please bear in mind that we visit our home agency twice per week (usually Tuesdays and Thursdays) to receive any outstanding payments. Our Western Union details will be displayed when you check out.
Moneygram – We are still in dialogue with Moneygram about offering payments through their service, and we hope to update our clients about this in the near future.
Your bank’s security protocols may have flagged our website as being ‘potentially fraudulent.’ If this is the case, all that you will need to do is call and inform them that you are happy for payments to be processed by us from that point forward.
Usually this means that your bank has not authorized the transaction. So all you need to do is ring your bank and tell them to authorize it. After you have done this once you should not need to do this again.
Unfortunately AlterCards (our card payment gateway) will not allow card payments to be made from certain countries including the USA, Canada, Australia and New Zealand. If you would like to make a purchase from these countries, please use Western Union or Bank Transfer as an alternative – these should be usable without any problems. Bitcoin is also a payment method that we can offer to customers from anywhere in the world and comes with a 10% discount.
International bank wire payments usually take between 2-5 working days, and often when payments are made within the European Union they can arrive faster within one working day. We highly recommend using currenciesdirect.com for making bank transfers – they are a brilliant service for transferring money internationally as they bypass the usual fees that are charged by banking institutions. You can also send same day international bank transfers which your bank will usually charge you a fee for.
Example: Sending €100 through your bank will cost you in the region of €15 – €35 in additional fees, depending upon who you bank with, the country that you are sending the funds from and the currency exchange rate. Sending money using CurrenciesDirect will probably only cost you about €5 – €8, and sometimes this fee is even lower! Try them out and let us know what you think – many customers have been delighted with the incredible amount of money that they have saved by using these services, and so we are recommending them to you!
Update: CurrenciesDirect seem to be the fastest payments service, and we are now using them to make international payments within 24-48 hours. Wow!
Western Union transfers usually take 2-3 days – however this can vary depending upon your location. We only accept Western Union transfes direct to our bank account. We DO NOT pick up from western union locations. You can send money direct to our bank account via Western Union’s online services.
No, your shipping address will be correct, it is just that the merchant gateway do not always show the full address. Be assured that the address you provided us with is the address your order will be shipped to so please ignore what it says in the email from the merchnant gateway. If you want to double check your shipping address after you have placed an order you can do so by clicking on the order number from within your Order history page when logged in to your account.
Blockchain is an online anonymous crypto currency platform, and using this system is the fastest way that a transaction can be made from outside the Netherlands – payments made through bitcoin are received in our account instantly (99% of the time!). In order to use Blockchain, you must first convert your own local currency to the bitcoin equivalent. There are numerous websites that offer simple methods of converting to Blockchain, and we advise you to take some time for your own research to find the best currency converter and the most attractive rates of exchange. Please read our how to guide for a complete introduction and walk through for using bitcoin as a payment method. Once you start using it we guarantee you will have no regrets and will never look back. Welcome to the 21st century’s game changing currency of the future.
You have not been given a tracking number usually because you have selected one of the cheaper shipping options which do not come with tracking. Please check which delivery method you selected before contacting us asking why you didn’t get a tracking number as this will usually be the reason why. Tracking numbers are sent out automatically by the courier companies so please be patient and wait to receive that email from them any time between 15:00 and 17:00.