It is possible to return a Chemical Planet EU product. Here you can read the requirements and procedure for returning our products.
The reflection period is 14 days from receipt of the order. During this period, you can contact [email protected] by email and indicate that you want to return the order. You can also fill in this form and send it to us by email. We request that you state the order number.
For reasons of hygiene, a return is only accepted if the product or products are unopened and undamaged. If the seal is broken, or the packaging has been opened, we cannot accept the return.
As soon as we have received the return request by e-mail, we will send a confirmation. If the full order is returned you will be reimbursed the purchase amount and the shipping costs. If part of the order is returned, the shipping costs will not be reimbursed. The costs for returning the order are always for your own account. We recommend using a shipping method with track & trace. We are not liable for returns that get lost and therefore do not reach our warehouse. The amount will be refunded as soon as possible, but no later than 14 days after notification of the return. If the return is not received after 14 days, the amount will be refunded upon receipt of the return.
Please note that you will not be reimbursed if the products are opened or damaged.
Chemical Planet EU uses the same payment method that the customer has used for reimbursement, unless the customer agrees to a different method. The refund is free of charge for the customer.
Products in poor condition
As a customer you are entitled to a good product. If a product is delivered in poor condition, please contact our customer service. We would like to receive photos that show that the product was delivered in poor condition. After contacting our customer service, the product will be shipped again, or the purchase amount and shipping costs will be refunded.
You must return products that are in poor condition, unless otherwise discussed with our customer service. Products whose seal has been broken can therefore not be returned without being discussed with our customer service.
You can contact us by email [email protected]
Receiving the wrong product
If it happens that you have received the wrong product, please let us know by email. We ensure that you receive the correct product as soon as possible. We also provide information to return the incorrect product. The return costs and shipping costs of the right product are at the expense of Chemical Planet EU.